Professional accident recovery across the Bundaberg region
A vehicle accident is stressful, disorienting, and often frightening. The last thing you should have to worry about in that moment is how your vehicle will be recovered, whether your insurer will be difficult, or whether the tow truck operator is going to add stress to an already terrible situation. That's why our accident towing service is built around three principles: professional handling, insurance coordination, and straightforward communication.
We operate across the entire Bundaberg region, covering all urban suburbs, the coastal strip from Bargara to Elliott Heads, inland areas out to Gin Gin and Childers, and every section of the Bruce Highway and Isis Highway within our service radius. If the accident happened on a Bundaberg road, we'll get there.
Insurance companies we work with
We provide accident towing for every major insurance company operating in Queensland. There is no insurer we won't work with. Our current relationships include:
- RACQ Insurance — Queensland's largest insurer and roadside assistance provider
- Suncorp, AAMI, GIO, Apia, Bingle — all under the Suncorp Group umbrella
- Allianz — including policies underwritten for other brands
- QBE Insurance
- CGU Insurance
- NRMA Insurance — particularly relevant for NSW-registered vehicles travelling through Bundaberg
- Youi Insurance
- Shannons — specialist classic and enthusiast car insurance
- CommInsure (Commonwealth Bank)
- Vero Insurance
- St George Insurance
- Woolworths Insurance, Coles Insurance
- Budget Direct
- Any other Australian motor vehicle insurer
In most cases, we can bill your insurer directly, meaning you pay nothing out of pocket for the tow. We handle the paperwork on our end — you just need to provide your policy number and the insurer's name.
What to do immediately after an accident in Bundaberg
If you've just been in an accident, here's the order of priorities:
1. Check for injuries. If anyone is hurt, call 000 immediately. Do not move injured people unless they're in immediate danger (e.g., the vehicle is on fire).
2. Move to safety. If the vehicles are driveable and you're blocking traffic, move them to the side of the road or a nearby car park. Turn on your hazard lights. If the vehicles can't be moved, stay inside with your seatbelt on until emergency services arrive — it's safer than standing on the road.
3. Exchange details. Get the other driver's name, phone number, address, licence number, vehicle registration, and insurance company. Take photos of both vehicles' damage, the accident scene, the road conditions, and any relevant signage or road markings. These photos will be critical for your insurance claim.
4. Call us. Once you've handled the immediate safety priorities and exchanged details, call 0451 252 501. Tell us where you are, how many vehicles are involved, and whether the police or ambulance have been called. We'll dispatch a truck and give you an ETA.
5. Call your insurer. Report the accident to your insurance company as soon as practical. Let them know that a tow truck is on the way or has already recovered your vehicle. They'll open a claim and guide you through the next steps.
What our accident towing covers
- Single-vehicle accidents (hitting a pole, tree, median strip, animal strike, running off the road)
- Multi-vehicle collisions (rear-ends, T-bones, head-on, intersection accidents)
- Repairable vehicles transported to your chosen panel shop or repairer
- Write-off vehicles transported to an assessor, insurer's yard, or scrapyard
- Debris clearance from the accident scene (broken glass, bumper fragments, fluid spills)
- Secure storage of vehicles while insurance claims are processed
- Transport of vehicles from police holding yards after investigation
- Recovery of vehicles from ditches, embankments, or off-road locations after loss-of-control accidents
Accident towing on Bundaberg's highways
The Bruce Highway through the Bundaberg region sees its share of accidents, particularly during holiday periods, cane season, and in wet weather. The single-carriageway sections between Bundaberg and Gin Gin, and between Bundaberg and Childers, are particularly accident-prone due to overtaking manoeuvres, fatigue, and heavy vehicle interactions. We respond to highway accidents regularly and our operators are experienced in managing recoveries in high-speed road environments, working alongside Queensland Police and emergency services when required.
Accident towing costs and insurance
If your tow is covered by your motor vehicle insurance policy, there is typically no cost to you. We bill your insurer directly and handle all the paperwork. If you don't have insurance, or if the tow isn't covered under your specific policy, we'll quote you a fair price over the phone before dispatch. Accident towing pricing is generally comparable to standard towing rates for the distance involved, unless the recovery is particularly complex (e.g., a vehicle down an embankment requiring a winch).
Unsure whether your policy covers towing? Call your insurer's claims line first, or call us on 0451 252 501 and we can help you work through it.